Every new client begins with a free consultation. It runs for around forty-five minutes, in the treatment room, with the door closed and the diary blocked off. There is only one appointment in the clinic at a time, so the space is yours.
We start with a chat. What you have noticed, what you would like to soften or refresh, and what you absolutely do not want to change. Photographs are taken in good light, with your permission, so we can look at your face properly together.
Bernadette then talks you through what is realistic. Sometimes that means a single, small treatment. Sometimes it means a plan staged over a few months. Sometimes it means skincare first, and a return visit in the new year.
You are never asked to decide on the day. There is no upsell, no countdown, no booking pressure. You leave with a written plan and a price, and you take whatever time you need.
If it is not the right fit, we will say so. That is the point of the consultation.